For customers of foreign enterprises

Are you customer of a service provider which does business within the scope of the EU Services Directive in the state of Brandenburg and do you have questions about your rights? Or do you intend to place an order with service providers from other EU Member States providing services across national borders and want to be sure about your legal position?

Comprehensive information about your rights as a consumer or regarding the legal conditions under which service providers from other EU member states may conduct business is available on Portal 21.

This portal is maintained jointly by the Federal Ministries of Economics and Technology and of Food, Agriculture and Consumer Rights.
It provides information about these and other topics:

• Contract, warranty and insolvency laws in the EU member states
• The high standard of consumer protection in the EU member states
• The question about the laws applicable to business transactions across national borders
• Special features of the laws governing services in other countries
• Legal protection
• Contact information for business people and consumers who can advise and support you when you have questions about national and international laws governing the provision of services.

'Portal 21 - ' provides information on consumer protection in EU Member States and Norway, Iceland and Liechtenstein:

The Federal Office of Justice has published a list of Consumer Arbitration Services accredited in Germany (PDF, 2 MB, available from the website of the BfJ Federal Office of Justice).

In addition, the European Commission operates an Online Dispute Resolution website.